Thursday, September 19th at 11am MST
In the race to keep up with customer expectations, market competition, and new compliance regulations, businesses today can’t afford to lose time and revenue searching through duplicate records and trying to understand their customer from disparate data. In this presentation, John Lieto of Wolters Kluwer and Bryson Dunn of Datasource Consulting share their success story of the MDM initiative for Wolters Kluwer’s corporate compliance division, and how this solution enabled the company to:
- Glean a deeper understanding of the customer with a ‘Golden Master’ customer record
- Improve processes by de-duplicating, preventing future duplication, and providing real-time Data Quality feedback to users
- Clean up their data by retiring or purging bad records and cleaning bad email addresses
- Obtain clear insights into their data with system enhancements, data management tools, and customer hierarchies
- Establish a Data Governance structure to define ownership and management
About John Lieto Director, Data Management Wolters Kluwer
John is a seasoned leader of large and small teams of Business Operations Analysts and Customer Specialists responsible for servicing the needs of Legal Professionals, Internal Customers and End Users. He brings experience leading projects and initiatives in support of evolving Service and Sales workflows, Customer Relationship Management processes, and Data Management Strategies and Governance.
John is currently leading a Data Management Practice that is enabled by systems and process. This practice includes a team of data stewards and analysts that resides within a Business operations group that is aligned with business goals. Recent projects include successfully implementing bi-directional Data Quality and Master Data Systems and Processes between ERP, CRM and Informatica MDM.
About Bryson Dunn, Director of MDM and Data Quality at Datasource
Bryson is passionate about understanding the unique challenges of his customers and implementing innovative solutions to overcome them. With experience as a business development manager, solution architect, and full-stack developer, Bryson encourages the individuals, teams, and organizations he advises to take a holistic and pragmatic approach to data management.
As Datasource’s MDM and DQ Competency Director, Bryson is accountable for overall project success, establishing robust and repeatable delivery methodology, attracting industry-leading talent, bringing technical and vertical solutions to market, and driving business development. He is based in Denver, CO and takes every opportunity to enjoy the Rocky Mountain playground.